Terms and conditions for using our florist services
These terms outline your rights and responsibilities when using our website or ordering flowers from us. Please read them carefully so you understand how we operate.
Last updated January 2, 2026
Accepting our terms
By using our flower shop website or placing an order, you confirm that you accept these terms and conditions in full and agree to comply with all the outlined requirements.
Key definitions
To make things clear, here are some definitions as used in these terms:
‘Website’ refers to the main online platform operated by Javoniel where our products and services are offered.
‘Customer’ is anyone placing an order, making enquiries, or using our services, whether in person or online.
‘Order’ means a purchase request for flowers or services as submitted by a customer.
‘Services’ covers all flower sales, deliveries, and customer support provided by us.
Using our services responsibly
Our services should only be used for lawful purposes. You are responsible for ensuring your information is accurate and orders are legitimate.
Eligibility
You must be at least 18 years old or have parental/guardian permission to use our services or submit information.
We may request proof of age if required by law.
Your responsibilities as a user
By using our site, you agree to:
Prohibited activities
It is strictly forbidden to use our site or services for:
Our intellectual property rights
All website content, including images, text, and product designs, remains the property of Javoniel. You may not copy, sell, or reuse any material or branding without our express written consent.
Content you provide
If you submit photos, messages, or other materials, you grant us permission to use them for order fulfillment or marketing, unless you request otherwise.
Your content rights
You can request removal or correction of anything you’ve submitted to us by contacting our team.
About our privacy policy
We collect and protect your details in line with our privacy policy. By using our site, you agree to how we handle your data as described there.
Read our policyImportant disclaimers and notices
Our services are provided in good faith, but we cannot promise continuous, error-free operation at all times.
General Notice
Products may vary due to seasonal availability or supply issues. We’ll do our best to inform you about significant changes.
Limitation of our liability
We aim for satisfaction, but cannot be responsible for indirect loss, misuse, or delays beyond our reasonable control.
Indemnity
By using our services, you agree to protect us from legal claims that result from your misuse or violation of these terms.
How we handle disputes
We recommend addressing any complaint directly with us as soon as possible so issues can be promptly resolved.
Arbitration
If matters cannot be resolved informally, disputes may be settled through arbitration in Australia’s jurisdiction.
This does not prevent your statutory consumer rights.
Online dispute resolution
For cross-border online disputes, a government ODR platform may be used for resolution, if relevant.
Official ODR detailsIndividual terms
If a court finds any part of these terms invalid, remaining sections will still apply to you and us.
Complete agreement
These terms represent the whole agreement between you and Javoniel for using our flower shop services.
Governing law and jurisdiction
Australian law governs these terms. Any disputes will be decided in Australian courts.
Ending our agreement
We reserve the right to end or suspend services where terms are breached or by notice for site changes. You may end your agreement by stopping use of our services.
Changes
Terms and services may change from time to time, and changes take effect when posted online. Check back for the latest version.
Contact about our terms
If you have questions or concerns about these terms, please reach out.
Contact Email: content@javoniel.world
Contact Phone: +61 7 2994 4903
Contact Address: 66 Clarence Street, Sydney, NSW 2000 Australia
Effective Date: January 2, 2026
Version: 1.2